Service and Support

RELIABLE SERVICE & SUPPORT WITH EVERY MACHINE
An STET Customer is an STET Partner. We stand behind every machine and our team of experienced technicians are committed to your profitability. Whether your need is immediate or planned our factory-trained technicians will get the job done quickly and efficiently. From periodic inspections to a factory machine overhaul we are here to serve.

PREVENTATIVE MAINTENANCE
Preventative maintenance and other service agreements can be customized to meet the customer’s needs. We are committed to keep the customer’s cost down and reduce downtime. Most customers benefit from an annual inspection program. Should you choose to forgo a formal program we respond quickly for unexpected repairs.

SITE INSPECTIONS
When STET Technicians perform field service, they perform a detailed inspection of the machine. In addition to addressing any customer concerns, they perform a complete systems diagnostic making needed adjustments to optimize the machine performance. We provide the customer a detailed report of work done and recommendations for future service. If required, STET provides the customer pricing and proposed scheduling for future work. We recommend yearly inspections on the machines. If you require more frequent inspections, we adapt to your needs.

WEB BASED SYSTEMS DIAGNOSTICS
Our goal is your Separator performing at optimum levels and offer operational support through our WEB access portal. An STET Separator equipped with our historian module provides our team of process engineers ready access to provide operational assistance as well. You are never alone with STET on your team.

SERVICES WE PROVIDE

  • On-line Systems Support 24 hours a day/7days a week with our WEB Support Option
  • Power Systems Testing
  • Mechanical Systems Inspection
  • On-Site Repair Supervision
  • Operator Training
  • Process Analysis through Historian Process Tracking
  • After Years of Reliable Service STET Offers Factory Machine Reconditioning